You can check your Gift Card balance at www.myprepaidcentre.com.au by selecting ‘Card Balance’ from this website’s navigation menu or by calling 1800 778 619.  You will then be prompted to enter the PCN Number located on the back of the Gift Card.  The resulting search will show the available balance remaining and expiry date, as well as the most recent transaction summary.

Some merchants may choose not to accept prepaid gift cards, Visa Gift Cards has no discretion upon any merchant’s decision. Some online merchants that require 3D Secure verification (3DS) will not process the transaction as Visa prepaid gift cards do not support 3DS.

Yes. Each time you use your Visa Gift Card, the purchase amount is automatically deducted from the Card balance. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. If not completed already, you can also set up a personal profile to manage multiple Visa Gift Cards. To set up a personal profile please visit www.myprepaidcentre.com.au.

Yes, Visa Gift Cards can be used online

 Enter the card information (Card number, expiry date and CVV) in the credit/debit card section and please ensure the current balance of the Visa Gift Card is enough for the entire purchase as most online merchants cannot accept the combination of a Visa Gift Card and a Credit Card.